Privacy Policy

Last updated: September 3, 2025

Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our restaurant booking system. We are committed to protecting your privacy and ensuring the security of your personal data.

Information We Collect

Personal Information

When you make a reservation, we collect:

  • Full name
  • Email address
  • Phone number
  • Reservation details (date, time, party size, preferred zone)
  • Special requests or dietary requirements (if provided)

Google Sign-In Information

If you choose to sign in with Google, we may collect:

  • Name from your Google account
  • Email address from your Google account
  • Profile picture (if available)

Note: We only access basic profile information and do not store your Google password or access other Google services.

Technical Information

We automatically collect certain technical information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Referring website

How We Use Your Information

We use your personal information for the following purposes:

  • Reservation Management: To process, confirm, and manage your restaurant reservations
  • Communication: To send you confirmation emails, reminders, and updates about your reservations
  • Customer Service: To respond to your inquiries and provide support
  • Service Improvement: To analyze usage patterns and improve our booking system
  • Legal Compliance: To comply with applicable laws and regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Restaurant Partners: We share your reservation details with the restaurant you're booking with
  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform (e.g., email services, analytics)
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication
  • Staff training on data protection

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

  • Reservation data is typically retained for 2 years after the reservation date
  • Account information is retained until you request deletion
  • Technical logs are retained for up to 1 year for security and debugging purposes

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain uses of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and features
  • Improve website performance and security

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Third-Party Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you use.

We use the following third-party services:

  • Google Sign-In: For authentication services
  • Email Services: For sending reservation confirmations and notifications
  • Analytics: For understanding website usage and performance

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@booking.rzrv.eu

Phone: +1 (555) 123-4567

Address: 123 Restaurant Street, City, State 12345

This Privacy Policy is effective as of September 3, 2025 and was last updated on September 3, 2025.

Revision: e82e5b6e